FAQ

1. What types of hockey equipment do you sell?

We offer a comprehensive range of hockey gear, including Composite Sticks, Shafts, and Blades; Protective Equipment like Helmets, Facemasks/Shields, Gloves, Elbow Pads, and Cups/Supporters; Apparel; Bags like Backpack Bags and Carry Equipment Bags; Hats (Fitted and Adjustable); Ice Skates; Holders; and Combo sets. We’re your one-stop shop for all things hockey.

2. Is the equipment suitable for beginners or professionals?

Our product range caters to everyone, from beginners and intermediate players to seasoned professionals. We offer gear designed for various skill levels and age groups.

3. How do I know what size to order?

Please refer to the specific size chart provided on each product page. If you need further assistance determining the right fit, don’t hesitate to contact our customer service team at [email protected].

1. How do I place an order?

Simply browse our website, add your desired items to your cart, and proceed to checkout. You will be guided through the process to enter your details and choose your preferred payment method.

2. Do I need to create an account to shop?

While you can check out as a guest, creating an account allows you to track your orders, save your shipping address for faster checkout, and view your order history.

3. Can I modify or cancel my order after placing it?

We process orders quickly to get your gear to you fast. Please contact us immediately at [email protected] if you need to change or cancel an order. We will try our best to accommodate your request if the order has not yet been processed for shipping.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

2. Is my payment information secure?

Absolutely. We use secure encryption technology to protect all your personal and payment information. Your data safety is our priority.

1. Where do you ship?

We ship globally to most countries! However, due to logistical constraints, we are currently unable to deliver to some parts of Asia and very remote areas. If you are unsure about your location, please email us at [email protected] before ordering.

2. What shipping options are available?

We offer two convenient options:
– Standard Shipping ($12.95 flat rate): Shipped via DHL or FedEx. Delivery in 10-15 business days after dispatch.
– Free Shipping (on orders over $50): Shipped via EMS. Delivery in 15-25 business days after dispatch.
All orders are processed and packed within 1-2 business days before being handed to the carrier.

3. Can I track my order?

Yes, for Standard Shipping orders shipped with DHL/FedEx, we provide full tracking information. For Free Shipping orders via EMS, tracking may be limited depending on the destination country.

4. My order hasn’t arrived within the estimated time. What should I do?

Please first check your tracking information (if available). Delivery times are estimates and can sometimes be affected by factors like customs processing. If it’s significantly overdue, contact us at [email protected] with your order number, and we will investigate with the carrier.

1. What is your return policy?

We want you to be completely satisfied. If you are not happy with your purchase, you can initiate a return within 15 days of receiving your item(s). Items must be unused and in their original packaging with tags attached.

2. How do I start a return or exchange?

Please reach out to our customer support team at [email protected] within the 15-day window. We will guide you through the process and provide you with the necessary instructions and return authorization.

3. Who pays for return shipping?

The customer is typically responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).