At Hockey Gear World, your trust is our most important asset. Just as we engineer our composite sticks for maximum durability and design our protective equipment for impact resistance, we are committed to protecting your personal information with robust security measures. This Privacy Policy explains how we collect, use, share, and protect your information when you visit hockeygearworld.com.

By using our website, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our site.

1. Information We Collect

To provide you with a seamless shopping experience for hockey accessories, apparel, and equipment, we collect information that you provide directly to us and through automated technologies.

Information You Provide:

  • Personal Identifiers: Name, shipping address, email address, and phone number when you create an account or place an order.
  • Payment Information: Payment method details (e.g., Visa, MasterCard, JCB, PayPal). Please note that we do not store your full credit card details on our servers.
  • Account Credentials: Username and password for your account.
  • Communications: Records of your correspondence with us if you contact our customer service team.
  • Preferences: Your preferences for products like Composite Sticks, Gloves, or Adjustable Hats.

Information Collected Automatically:

  • Device and Usage Information: IP address, browser type, device type, operating system, and pages you view on our site.
  • Location Data: General location derived from your IP address to show relevant currency and product availability (we are unable to ship to some parts of Asia and remote areas).

2. How We Use Your Information

We use your information to provide, maintain, and improve our services, all with the goal of delivering the same precision and performance you expect from your hockey gear.

  • To Process Transactions: To process your purchases of Composite Blades, Helmets, or any other gear, and to send you order confirmations and tracking information.
  • To Communicate: To respond to your inquiries, provide customer support, and send you service-related messages.
  • To Improve Our Site: To analyze how customers interact with our website and menu (e.g., which products like Bags or Ice Skates are most viewed) to enhance your shopping experience.
  • For Security: To protect against fraudulent transactions and unauthorized access to your account, ensuring a secure payment process.
  • Marketing (with your consent): To inform you about new products, promotions, and hockey tips that may interest you. You can opt-out at any time.

3. Sharing and Disclosure of Information

We value your privacy and do not sell your personal information. We only share your data in the following circumstances:

  • Service Providers: We share information with trusted third parties who assist us in operating our website, processing payments (like PayPal), conducting shipping, and providing marketing services. These partners are contractually obligated to protect your data.
  • Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena or similar legal process, or to protect the rights and safety of Hockey Gear World, our customers, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4. Data Storage and Security

Your security is our top priority. We implement appropriate technical and organizational measures to protect your data:

  • Data Storage: Your data is stored on secure servers located in the United States. We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
  • Data Security: We use advanced SSL encryption technology to scramble your personal and payment details into a secure code during transmission. We adhere to strict data protection standards and never store your complete payment information on our servers.

5. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access and Update: You can access and update your personal information by logging into your account on our website.
  • Marketing Communications: You can opt-out of receiving marketing emails from us by using the unsubscribe link provided in every email.
  • Data Deletion: You may request the deletion of your personal information by contacting us at [email protected]. We will comply unless we are required to retain the information for legal purposes.
  • Cookies: You can control cookies through your browser settings. See Section 6 for more details.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on HockeyGearWorld.com:

  • What are Cookies? Cookies are small data files stored on your device that help us remember your preferences, understand how you use our site, and show you relevant products.
  • How We Use Cookies:
    • Essential Cookies: Necessary for the website to function, such as enabling you to add items to your shopping cart.
    • Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve its performance.
    • Functionality Cookies: Remember your preferences (e.g., language or region) to provide a more personalized experience.
    • Advertising Cookies: Used to deliver ads relevant to your interests, such as new Composite Shafts or Apparel.
  • Managing Cookies: Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience.

7. International Data Transfers

As a global brand serving hockey enthusiasts worldwide (though we cannot ship to some areas), your information may be processed in the United States or other countries where our service providers operate. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our friendly support team:

Hockey Gear World
Email: [email protected]
Address: 1392 Hood Avenue, San Diego, US 92121

Gear up with confidence!
The Team at Hockey Gear World