At Hockey Gear World, we stand behind our gear with the same confidence you have on the ice. We understand that sometimes equipment needs to be returned or exchanged to ensure perfect performance. Our returns process is designed to be as straightforward as a breakaway pass.

Our Return Policy

We gladly accept returns and exchanges for most items within 15 days of receipt. To be eligible for a return, your item must be:

  • In its original, unused condition
  • In the original packaging with all tags attached
  • Accompanied by your proof of purchase

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged unless defective:

  • Cups/Supporters (for obvious hygiene reasons)
  • Composite Blades (if used or removed from packaging)
  • Facemasks/Shields (if removed from original packaging)
  • Any personalized or custom products

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our support team at [email protected] within 15 days of receiving your order
  2. Provide your order number and reason for return/exchange
  3. Wait for authorization – we’ll email you a Return Authorization Number and instructions
  4. Package your item(s) securely in the original packaging
  5. Ship your return to our facility at:
    Hockey Gear World
    1392 Hood Avenue
    San Diego, CA 92121
    USA
Important: Please include your Return Authorization Number on the outside of the package. Returns without this number may experience processing delays.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived defective or we made an error in your order. We recommend using a trackable shipping service as we cannot guarantee receipt of untracked packages.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method
  • Please allow additional time for your bank or credit card company to process the refund (typically 3-10 business days)
  • Shipping costs are non-refundable

Exchanges

For exchanges:

  • We’ll process your exchange once we receive the returned item
  • If the exchanged item costs more, you’ll be charged the difference
  • If the exchanged item costs less, we’ll refund the difference
  • Standard shipping rates apply to exchanged items

Defective or Damaged Items

If your gear arrives damaged or defective, contact us immediately at [email protected]. We’ll arrange for a replacement and provide a prepaid shipping label for returning the defective item.

Return Request Template

Use this template when emailing us about your return:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Hockey Gear World Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to return: [Product Name(s) and SKU if available] Reason for return: [Please provide details] I have reviewed the return policy and confirm that the item(s) are in original condition and packaging. Please provide instructions for proceeding with this request. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Questions?

Our customer service team is here to help with any questions about returns or exchanges. Contact us at [email protected] and we’ll get back to you within 24 hours.

Gear up with confidence!
The Team at Hockey Gear World